This Privacy Policy explains how VegasPeak Interactive Ltd. collects, uses, stores, and protects your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and AGLC regulatory requirements.
This Privacy Policy governs the collection, use, disclosure, and storage of personal information by VegasPeak Interactive Ltd. ("VegasPeak", "we", "us", "our") in connection with your use of the VegasPeak website at vegaspeak.com and related gaming services (collectively, the "Platform").
By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our Platform immediately.
This Policy applies to all users who register an account, visit our website, contact our support team, or otherwise interact with VegasPeak services. It should be read alongside our Terms and Conditions, Cookie Policy, and Responsible Gambling Policy.
VegasPeak is operated by VegasPeak Interactive Ltd., a corporation registered in the Province of Alberta, Canada, licensed under the iGaming Alberta Act, S.A. 2026, c. I-1.5.
VegasPeak acts as the "data controller" for the purposes of PIPEDA and is responsible for ensuring that your personal information is handled lawfully and transparently.
When you create a VegasPeak account, we collect the following personal identifiers:
Prior to your first withdrawal, we require identity verification documents including government-issued photo ID, proof of address (within 90 days), and payment method verification. Enhanced due diligence may require source-of-funds documentation for high-volume accounts.
We collect deposit and withdrawal amounts, transaction history, partial payment method identifiers (last four digits of cards, masked account numbers), and source-of-funds declarations where required by AGLC. Full card numbers are tokenized by our PCI-DSS-certified payment processor.
We record all gaming activity including games played, wagers, session times, bonus usage, and responsible gambling settings. This data is required for regulatory compliance and responsible gambling monitoring.
We retain live chat transcripts, email correspondence, support ticket contents, and marketing communication preferences.
We use cookies, web beacons, and similar technologies. Full details are available in our Cookie Policy.
We receive information from third parties including KYC/AML service providers, payment processors, AGLC (including self-exclusion register updates), fraud prevention networks, and analytics partners. We do not purchase personal data lists from third parties for marketing.
We do not sell your personal data. We share information only with: AGLC and regulatory authorities (legally required); KYC/AML service providers; PCI-DSS-certified payment processors; certified game software providers (anonymized session data); IT and hosting providers; and legal/law enforcement authorities where required by law. All third parties are bound by data processing agreements.
VegasPeak strives to keep data within Canada. Where data is transferred internationally (e.g., to service providers in the US or EEA), we ensure appropriate safeguards including Standard Contractual Clauses, transfers only to adequately protected jurisdictions, and vendor security assessments.
We retain personal information for as long as necessary, subject to minimum retention periods required by law:
Upon expiry, data is securely deleted or anonymized. Data subject to ongoing legal proceedings is retained until resolution.
Under PIPEDA you have the right to: access your personal information; request corrections; withdraw consent for processing based on consent; request deletion (subject to 7-year AGLC retention requirements); restrict processing; and file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca. To exercise your rights, contact [email protected]. We respond within 30 days after identity verification.
VegasPeak implements: 256-bit SSL/TLS encryption for data in transit; AES-256 encryption for stored data; multi-factor authentication on player accounts; role-based access controls; regular penetration testing and vulnerability scanning; annual third-party security audits; and mandatory breach notification under PIPEDA. We will notify the OPC and affected individuals in the event of a qualifying data breach.
VegasPeak's services are strictly for adults aged 18+. We do not knowingly collect data from minors. Accounts found to belong to minors are closed immediately with deposits refunded and all data deleted. We support parental control tools including Net Nanny, CyberPatrol, GamBlock, and BetBlocker.
We may update this Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email and a Platform notice at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.
Address: Suite 800, 10180 – 101 Street NW, Edmonton, AB T5J 3S4
Email: [email protected]
Phone: 1-888-2583-542 (24/7)
We acknowledge complaints within 5 business days and aim to resolve within 30 days. Unresolved complaints may be escalated to the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.